Crateandbarrel Sucks Customer Reviews and Feedback
Euromarket Designs, Inc. (d/b/a Crate & Barrel) is a chain of 122 retail stores in U.S., Canada and 8 other countries, based in Northbrook, Illinois, specializing in housewares, furniture (indoor and out), and home accessories. Its corporate name is Euromarket Designs, Inc. The company is wholly owned by Otto GmbH, based in Germany.
Unhappy customer Carol Gilman took to Facebook to write the following review: CRATE AND BARREL SUCKS. You sent me a defective desk and I have called customer service three times and written two emails and no response. Yesterday you said I would get a call back yesterday but no one called me. Today, a recording said I had and eleven minute wait I was on the phone for 27 minutes and no response.
Former Employee - Store Manager says"Where to start! Company culture is non existent and almost monotone. They've placed area managers who are clueless on how to drive business, but can spend days critiquing a visual display. There is little partnership with leaders and support to elevate your business. It ultimately turns toxic when someone turns on you and fabricates lies to get rid of you. Ultimately, the proof is in the numbers. NYC shows this with a constant turnstile of store managers coming through. Take a look at your incompetent Area manager, RVM, and RHRM."
says"Basically Credit Card sales now."
Current Employee - Furniture Sales Associate says"Crate & Barrel once was a great company to work for, but now the company seems to be having major issues and is trying to hide those issues. The pay is low & it does not treat its employees well anymore. Does not promote often from within."
Former Employee - Sales Associate says"Do you enjoy being spied upon? If so, then work for Crate and Barrel. They employ a “Secret Shopper” program where they hire fake customers to shop their stores and report back on whether you are following corporate directives EXACTLY. Every day you get a review and if it is not 80% positive you are disciplined. Not a nice feeling knowing that your company doesn’t respect you as an individual, but views you as a cog that must be tweaked so the machine worlds as HQ demands."
Former Employee - Customer Resolution Specialist says"Training is just fair but they expected you to know how to resolve issues the day you go live! Felt like I was thrown to the wolves as they promised so much support but so many times no one was there . Team leads and supervisors were unprofessional and made you feel like you were a bother. Hated every second I entered that workforce, the negatives far out weighed any positive. They whispered about everyone and had favorites. Small minds and the “go team spirit” was just a farce they had to keep up to please upper management. Probably the most negative environment I ever encountered."
Former Employee - Customer Service Representative says"New management has no "clue" how to run anything! If you want bad training, horrible management and software that is outdated and never works this is the place for you. You want to feel like your in Kindergarten sign-up it here! Use to be a wonderful place, people our running not walking out in droves... Corporate wake-up!!! And that HR person upstairs... has no idea how to be an HR person does not belong in that position at all! Started NOT promoting from within."
Sales Associate/Cashier (Former Employee) says"The management was horrible. No respect of their employees. The manager once even humiliated me in front of customers. She literally lacks compassion and is so rude and manages the whole shop with such a lack of common sense. If you want to be respected by your employees learn to respect them first.No pros"
Shipping Lead (Former Employee) says"The warehouse sucks after 10 yrs they decide to down size. Not only me but over 100 employees that had more than 10 years . There ungrateful and cheap .Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management."
Machine Operator (Former Employee) says"(3rd Shift Lincolnton) Pay is inconsistent, drug activity, most managers are incompetent, most issues that are reported never get resolved, hostile environment, crab in the barrel culture.Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management."
Shipping Lead (Current Employee) says"Terrible place to work for, all they care is about them. They use you and then they get rid of you . You are just a worker nothing special about this company.Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management."
Call Center Representative (Former Employee) says"Felt like a spare part. No holiday pay , felt lesser than their regulars, classmates were absolutely awesome. They walked around on the holiday period with food only offered to select people. Made a point at a huddle to let you know agency people no holiday pay. Not diverse knew many ladies who should have been managers , but weren't. Just sad.Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management."
MERCHANDISING ASSOCIATE (Current Employee) says"However, if management continues to fail at their responsibilities, hold others accountable, and have legitimate respect for their employees, their store will fall apart.Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management."
Customer Service Representative (Former Employee) says"This company sucks, the customers are ignorant and foolish, the company is very picky and it's unnecessary, I see why people quit and they can't keep anyone, the training is rushed and half arsed, they train you one way then write you up for doing something wrong, they trip and write you up over blind transfering to the useless and brainless Lead line..this company is pathetic..they act like they pay so much, they pay pocket change and want you too work hard and upsell for no commission, . The stupid are in charge and the smart folks are at the bottom cuz they are overqualified and can take the useless CEOS job...This company is horrible, i wouldnt tell a dog to work for this sad companyEmployee/family discountsEverything else sucksThank you for taking the time to discuss your experience and feedback. Please contact our Associate Relations team as we welcome an opportunity to discuss further with you."
Merchandising Associate and Sales Associate (Former Employee) says"There was a pleasant work place with fellow associates. When it comes to the management you are there to work and that is it. They just need you to do your job and if you can not come in for a day no problem. On a typical day I would help stock products in the warehouse and assist the sales associates on the sales floor. That does not make it a challenging day. After the initial weeks there is not much more to learn about this position.Free candy samplesManagement, lack of acknowledgement"
Interior Design Consultant/ Sales (Former Employee) says"At first glance, organized and friendly. Reality, I have never been manipulated, played, used and abused by my management click this badly in my life. I will never enter the store or shop from C&B nor do I suggest anyone work there"
Furniture Associate (Former Employee) says"I was recruited by someone whom I thought I was going to work for...should have know by the hoops I had to jump through that I never should have accepted the position.None..oh wait, maybe the discount..That I will never step foot in another Crate and Barrel should make a pretty big statement!"
Team Lead (Former Employee) says"Terrible needs to be shut down. They work you tired to where you get home and have no energy for your family or your life period. I would never work there again."
Merchandising Specialist (Former Employee) says"Where can I create an borrow was Very racist If they want to improve more under workplace and management staff treat everyone equal do not look down on anyone. Having people like sleeve going up-and-down steps for the whole dayNoNoThank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management."
Customer Service Associate (Former Employee) says"Stressful, unrewarding, demanding, monotous job. The only somewhat happy people are the people who aren’t on the phones. Poor training and support. High turnover and unprofessional environment.Thank you for taking the time to discuss your experience and feedback. Please contact our Associate Relations team as we welcome an opportunity to discuss further with you."
Visual Merchandiser (Former Employee) says"Horrible management horrible company I would not recommend this place to anyone. The management is very poor they cut your hours with no explanation one of the worst companies I have ever worked forNonPay lack of hours horrible managementThank you for taking the time to discuss your experience and feedback. Please contact our Associate Relations team as we welcome an opportunity to discuss further with you."
Photo (Former Employee) says"Have a can do attitude, work your tail off and never get anywhere. It’s like a very convoluted corporate high school atmosphere. The seniors are too cool to get the work done with the freshman. Even if the freshman has far more experience. They sabotage any newcomer that they feel threatened by due to their insecurity in their own abilities. This company will fail.NoneEverythingThank you for taking the time to discuss your experience and feedback. Please contact our Associate Relations team as we welcome an opportunity to discuss further with you."
Sales Lead (Former Employee) says"Do not work here, it is full of people that will back-stab you to get their way. Too many catty women work here and they think they are amazing when they are stupid. Upper management is also horrible and treats everyone in the stores poorly. The company does NOT care about its employees at all.Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management."
Resolutions Team Specialist (Current Employee) says"When I first started working at Crate and Barrel, I actually loved working there, especially on Mondays. Now, management has gotten so bad and the turnover is more than I've seen or heard about any company.Overtime optionalStressful, micromanagement, frowned upon when going to the restroomThank you for taking the time to discuss your experience and feedback. Please contact our Associate Relations team as we welcome an opportunity to discuss further with you."
Operations Support Staff Associate (Former Employee) says"Crate and Barrel unfortunately has an issue where sometimes, people get lost in translation. It is worse however when management cannot be relied upon to offer concise genuine feedback or competent operational expectations that benefit the store as a whole. I do not suggest working there.Thank you for taking the time to discuss your experience and feedback. Please contact our Associate Relations team as we welcome an opportunity to discuss further with you."
Customer Service Liaison (Former Employee) says"They live by nepotism, favoritism, overlook and overwork their employees. No value placed on work ethic, no vonsideration for all you have done, just another number.Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management."
Customer Service Associate (Former Employee) says"I currently work temp to perm for the company and I hate it. Training was suppose to last two weeks before the end of week one we were taking calls. Crate and Barrel Associates have a strong dislike for most temps and are quick to call us lazy but honestly we're just poorly trained. Many of the things we learned in training to not do we are pushed to do on the floor. Many of the supervisors/walkers have attitudes and rush when you have questions. Per their own employees they cannot keep staff and in recent months many people have quit. During an 8-10 hour work day you have one 15 minute break and a 30 minute lunch they literally expect you to sit on the phones 4 hours straight and take call after call from rude customers that are upset because they are not receiving their packages on time. They do not communicate with customers when/if their orders get back ordered or packages won't be delivered in the designated time frame. Imagine customers calling in asking questions about their packages and you have no answers for them. Its sad because I had such high hopes when I got this job I was excited and motivated. The atmosphere and the job itself is very discouraging, daily I'm physically and mentally exhausted. I have zero motivation to do my best here. They don't care about the customers, and treat the temps as second class citizens. Oh well I'm just a temp doubt if my opinion matters much. I would not recommend this job.Im not surenot enough staff!Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management."
Bob Paiva says"Not happy !!! Ordered 2 stupid dish towels as a Christmas gift extra on Nov27th and after I paid, got an email saying I wouldn’t have them till mid January !!! Really ???? You have got to be kidding me !! They should let people know about arrival date before paying. The money isn’t an issue......it’s the fact that I could have shopped somewhere else for a similar product."
James Whelan says"I am not impressed. I ordered a knife block for a Christmas present in November. The website promised a mid December delivery. 14 days later when I try to track the order, it is listed as “processing”. So I call them, but they don’t answer. The recorded message says to go online and Use the online chat feature. I try that, but I get a message stating “all representatives are busy, please call us. So I call and 30 minutes later a very nice lady answered the phone.she says the item is in stock but she cannot guarantee when it will ship. I asked her to expedite shipping. She said that as of that day(12/12) that option was no longer available, so I asked for a supervisor. The supervisor was also lovely and did upgrade me to premium shipping, but said that she had no control over the warehouse and doubted that I would receive the package by Christmas. On the December 13th, the status was updated from “processing” to “in transit” with the words “ Your package has been shipped from the original warehouse and is in transit”. Then On December 16th, the supervisor wrote me and informed me that the package has a Tracking number but is awaiting carrier pickup. So I guess it hasn’t really shipped! The words “your product has been shipped” is a deceptive lie. It is now December 29th and the package still has not left Crate and barrel! It cannot be tracked! Apparently, “in transit” means that it was moved from their factory to their shipping facility. So it has been 16 days since a supervisor promised to upgrade my package to premium shipping, yet it still isn’t on a delivery truck! Crate and Barrel, if it is not on a truck headed for my residence, it has not shipped! Awful."
customer says"We made an order and received periodic updates about how they have not yet filled our order, thanking us for our patience. When I tried to contact them, almost a month later to check on the order, they said thanked us again, saying our mirror was not yet at the warehouse (we did NOT order a mirror. They had the order number, but didn't know what we had ordered). They said shipping was delayed due to their shippers shipping the vaccine for covid, but this was waayy before the vaccine was approved. In any event, I cancelled the order. This is not the first time fulfilling an order has been ridiculously delayed. Plus, you can NEVER unsubscribe from their email list. I have done so 8 times so far and still receive emails every single day!!!!"
Mindy Pritikin says"I ordered a sectional couch along with a chair and ottoman in July 2020 and was told it would be ready in September. Mid Sept we received half of the couch and the ottoman but no chair. They told us there was a problem with the other pieces which doesn’t make sense to me. How could half a couch be made and delivered and the other half goes missing??!! I have called weekly since sept to get an update on the missing items and they always tell me someone will get back to me AND NO ONE EVER DOES!! I am beyond frustrated. I would not have ordered this furniture if there was a possibility of an issue such as this. They keep blaming the pandemic but the pandemic was already 5 months in when I ordered so they must have been aware of problems. I feel extremely scammed. Horrible costumer service - very disappointed in this company."
Matt MacNeil says"I never write things like this but C&B has shown shockingly awful customer service. We ordered a couch + ottoman in mid August 2020 and told it would be 8-10 weeks. Fast forward to December 2020 and they aren't able to tell us anything. The order status has said "processing" for months. We tried to cancel the ottoman since it had been months since we had heard anything, and were told it would not be possible. I respectfully argued that the order was not a custom order, that we have been left hanging, and they told us they couldn't cancel/refund. Finally, after many repetitive conversations, a customer service rep told me that she would be in contact with her manager and that I would receive a call from them, and I never did. I just received a call arranging for the pickup of the ottoman for mid January. The fact that they simply left me hanging and said they would call me back to discuss and then didn't, is what is the most infuriating to me. The lack of accommodation -- especially during a global pandemic, where people are losing their jobs, losing loved ones, where uncertainty is at an all-time high -- is astounding. Shame on this company, I will never shop here again."
R.K. says"Bought an item during the Black Friday weekend sale, was going to take 2-3 weeks for delivery which was fine. After scheduling delivery they charged me the difference of $800+ for the current price. One and done with this company"
Nicolas Ignoto says"I spent close to $10,000 at Crate and Barrel in November. All my items went for extended backorder after I placed my order. C&B delivery policy is terrible. it seems i have to pay for 3 deliveries ($450) or i have to wait for my last item to be available (end of Feb 2021). For the items that are available, the status i see is "Processing". Impossible to schedule a delivery online (even if they say you can), I had to call them and then still unable to view when my delivery was scheduled. For the price, I was expecting a much better job than that. I wish I had canceled my order. Bad experience, the website is terrible."
Beth Berg says"Plan to wait an hour for customer service via phone. Then plan them to have the wrong information on your order. Get your PO # and call the manufacturer yourself. Crate and Barrel hire GOOD COMPETENT HELPFUL people to manage your customer calls. I'll never order from you again."
Derval Kenny says"Trying to purchase gift cards. Unable to do it online and cannot contact a sales rep on phone. Tried multiple times . No reply to emails."
Andrea Ferber says"Well, I ordered 5 things from them, 4 of which are the same exact thing that I wanted for Christmas gifts. They shipped late, then said stuff was delivered too early in the system they use. then when I saw on my order tracking that my second box (of course with the 4 items) was delivered I was pretty confused. I checked all over and couldn't find it, and waited the few days that they suggested to see if it "showed up." They were unresponsive, then sent a generic email saying "Well our tracking info says it WAS delivered!" How helpful. I asked for assistance and replacement of the items. Can you guess what happened? They were all out of stock of this holiday decor and "you'll get a refund." What is the point of even trying to get anything from them? It's not rhetorical. I truly don't know what the point is. Disappointing, dismissive, and like I said... USELESS."
PAMELA L says"The Geneva IL store has the WORST salespeople working for their store. I will never set foot inside again as I have already heard this from other people and today I experienced that first hand."
Jeb McCoy says"garbage.... I have received multiple text and emails to arrange delivery.. no clue what im talking about when I call to do it. going on 19 weeks. dont order from them.. you'll sell the house before the order arrives. no joke."
Krystle Carl says"I ordered a lounge II sofa and chaise in 2015 for 2597.61. I’ve reached out several times to see if I can purchase covers for this sofa because it immediate started getting large lint pellets on one of the covers. Now we have only had the sofa for 4 years and one of the covers Is breaking through to the cushion. Now I’ve washed the covers following instructions through the years. We purchased this sofa with hopes it would with stand our 3 kids since it seemed sturdy And from a high end company like crate and barrel but apparently it’s not worth the money spent. We just want to buy covers for it. No one will get back to me."
VA Loan Guy - Jason Wood VA Lo says"They have some cool products, but their service is really bad. I ordered two outdoor patio tables and one was on back order. So they messaged me and said the shipment would ship out once both items were in stock. 2.5 months later they tell me, after emailed my displeasure with the whole situation, that they'll send them separately and not charge me an extra delivery fee. For the moment I was pleased. The original delivery date was missed because the table "didn't make it on the truck" so we had to push it out a week. Finally it arrived and a few days later we were able to schedule the delivery for the other table. Same issue with the other table. It "didn't make it on the truck" so they didn't deliver when they scheduled it for and called me to reschedule again. Each time this is a week or more in time sat waiting. This company truly has mismanaged their delivery process and needs to hire a true logistics expert to run this side of the business or they'll go out of business. Buyer beware; if you make an order ensure it's a product you don't need for 3-4 months because that's realistically when you'll receive it."
Satoshi Kobayashi says"Horrible service. I purchased a kitchen island table right before moving back to Tokyo. When we tried to assemble the table I noticed the one of board had a defect. I chat with thier customer service, but they want us to send us back the whole product instead of just the defect board from Tokyo. I won't trust this brand ever."
C.H. says"Unfortunately so many things has gone wrong with my recent orders. First they put in wrong color sofa, they sent swatch to wrong address, I finally agree to sofa, but I wasn’t informed for weeks later that my so called special order isn’t going to be delivered until months later. Huh? How? I’m informed it’s in back order. About a week later I go into the actual outlet and I see a sofa similar to what I ordered, but for a fraction of the cost, I tried to maneuver to cancel order to be able to purchase a sofa I can actually take home that very day, I was on the phone for two hours before someone even answered, and the left foot didn’t know what the right foot was doing, and I got bounced around, to finally be told, I can’t cancel order.(order placed August 15,2020) and it’s been two months today to the date and still no sofa. Now I’ve had a few service reps go above and beyond for me, but for the most part, tragically, I wished I had thought twice before starting this journey. It’s almost as if some of the workers just don’t care to even answer the calls. Now I’m being charged an exorbitant interest amount on their store card for a product I don’t even have. If I had known this whole ordeal was gonna be such a fiascos, I would not have ordered furniture from Crate and barrel. Horrible phone service, long wait, I get we’re in covid, but they need to hire knowledgeable workers. I used to really enjoy this store for the quality merchandise it sold... not anymore. I’m in fact, once I finally get my sofa, and I hope I like it, they will have lost me as a customer. Someone needs to stay home to answer the customers calls, because no way in hell should you have to wait two hours to speak to a live and competent person, and oh, let’s not forget the redirect to text or email, the follow up is days later. Now to read other customers have had it worse than me. Crate and Barrel you may have to do a reboot of your store and some of your staff, or get a better phone answering system even in covid. Initially I’ve boasted about my purchase to my friends, but now it’s like, okay I have no living room furniture, I’m sitting on the floor. Where’s my sofa. Although I feel frustrated enough to not want to shop at Crate and Barrel any longer, I do still like the quality of their merchandise. This waiting part is just unbearable."
Susan says"just picked up a beautiful fireplace screen in pewter. I had already read the reviews and was advised that this was very simple to assemble because it involved simply attaching the two feet at the bottom with two screws. Well, I got my lovely screen today. I went to put the two feet on with the two screws (one screw per foot) and discovered to my horror that this was one of the more complicated assemblies I have ever faced (and I put together a LOT of furniture. The problems included: (1) the holes for the screws were not circular! There was metal material in one of the screw holes which did not permit the screw to turn in the hole. I had to "ream" the hole to fit the screw. (2) One of the screws was rusted, so I had to oil it in order for it to turn in the hole (once reamed). (3) The holes for the screws were so close to the body of the screen, it was almost impossible to turn the screws into the feet. Most significantly, (4) I was not provided an Allen wrench for the holes in the screws (why weren't they just phillips head screws???). The instructions said that an Allen wrench was included, but the box with the two feet said that it only contained the two feet with two screws. No Allen wrench. Well, that's okay because I have a zillion Allen wrenches, so I assumed that this would not be a problem. Of course, not a single one fit the rather large opening. Either my Allen wrenches were too large or too small. So I ended up using a pliers to try to turn the screws. It was ridiculously difficult for two little screws. I still gave this screen a 3 rating because it really is beautiful, despite the fact that the feet are not tightly screwed in and are therefore a little bit wobbly and because of how difficult assembly turned out to be."
Alizy Fatima says"I didn't know about these recent negative reviews here, but I heard about this website from my friend in college and used it. They have some refer a friend program...or smth so we both got pleasant bonuses :) Nevertheless, my essay was well-written, and I cared to read it actually before submitting ot make sure it sounds right. Had my B grade which I am more than happy with. This company delivers"
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In The News
The Patriot Ledger reports"Abington man charged with wire fraud, money laundering for $600k embezzlement"
Los Angeles Times reports"Harrison Ford got fired from the first Crate & Barrel. Here's why"
WXYZ Detroit reports"Crate and Barrel recalling push walkers due to choking, laceration hazards"
The Washington Post reports"Struggling U.S. manufacturers pivot to one product where sales are actually booming: Masks"